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FAQ

How will I know what my shipping charges are?

  • International shipments: once you’ve submitted your order, your shipping charges will automatically be calculated. You will have an opportunity to view your total order including shipping costs before making payment. For some orders we may need to communicate with you directly after determining your shipping charges.
  • Singapore deliveries: a flat US$20.00 delivery charge will be added to your total for orders with product value below US$300. Order above US$300 and you will enjoy free delivery.

Will I be charged sales tax?

  • Sales tax is applicable only to:
    • Orders going to Singapore destinations – 9% GST will be added to your total amount.
    • Orders consisting of only Ploh plush robes going to U.S. destinations (these orders are shipped from within the U.S.) – appropriate sales tax will be added to your total amount.*
    • On international shipments the recipient is responsible for import duties & taxes, if any, imposed at the destination.
    • A U.S. destination order consisting of Ploh plush robe(s) and at least one other item will still be shipped from Singapore and will therefore be considered an international shipment.

Which methods of payment do you accept?

  • We accept American Express, VISA, Mastercard

How do I know if ordering online is secure?

Why isn’t my browser working with your site?

  • Ordering from our site requires the use of an SSL-compliant browser. We recommend using Microsoft Internet Explorer 8.0 or later, or Mozilla Firefox 3.0 or later, or Google Chrome 7.0 or later, or Safari 4.0 or later, or Opera 9.0 or later. Also, your browser preferences must be set to accept cookies.

How do I use a promotion code?

  • If you have a promotion code, you will be asked to enter it during checkout on the order form page.

How long after placing my order will it take to receive my Ploh?

  • We want your Plohs to be in top condition when they arrive, so they are handmade to order, vacuum packed and boxed just before sending. Most orders ship within 1 to 3 weeks of order confirmation, while orders which include featherbeds may take slightly longer. Of course, timing is also based on order size and product selection. Where it is possible, we make every effort to send off orders even sooner.

Will my customer information be shared with third parties without my consent?

What is your return policy?

  • Ploh products are guaranteed to be free from defects and workmanship for a period of two (2) years from the date of purchase. Only returns as a result of manufacturer defects are acceptable in which case we will replace the defective item. Such replacement items will usually be shipped via FedEx within two weeks of receipt of the defective item. We reserve the right to inspect and return to you any item that is not acceptable for return. Shipping costs will not be refunded.
  • Consequential and incidental damages as a result of abuse or improper care, or for fabric worn or stained by perspiration or oils are not recoverable. All bedlinens and other fabric items must be unused, unwashed, and in their original condition and packaging. Improper use or incorrectly performed cleaning will also void the guarantee.
  • Please also see Customer Support - Care for your Ploh.

How do I contact Ploh if I have a question about my order?

  • If you need to reach us directly regarding your order, simply send us an e-mail at [email protected] and reference your order number. We will respond within 24 hours. If you prefer to phone us, please call our corporate office in Singapore at +65 6832-5602.