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ordering & shipping
payment options
for your convenience, we accept American Express, VISA and MasterCard.
order confirmations
we do our best so you rest assured knowing that your order is
being taken care of.
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once you have submitted
your order, a confirmation of your order will be displayed
immediately before you are taken to the payment screens.
We recommend saving or printing the order confirmation
for your records. |
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promptly after making your payment,
you will receive two confirmations in your e-mail box:
one confirms your order details including your Order ID
number which you may use to track your order; the other
confirms that your payment transaction has been processed
with our payment gateway, WorldPay. |
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an additional e-mail will be sent
to you if your credit card payment was not approved. |
promotion codes
if you have a promotion code, you may enter it when you are
asked to confirm your billing information.
shipping/delivery costs
for deliveries in singapore*: we offer complimentary shipping for orders of US$300 or more. orders below US$300 will incur a charge of US$18.50 for each delivery address.
*delivery to residences and most places of businesses, monday through friday during normal business hours (excludes public holidays).
for non-Singapore/international shipments: we use FedEx as our preferred international shipping partner. most orders ship within 1 to 2 weeks, while orders with featherbeds ship within 3 to 4 weeks from the time of your approved order depending on customs clearance.
kindly allow for a slightly longer shipping time during the holiday seasons and any applicable public holidays in the recipient’s country of residence.
additional costs
import duties & taxes: any applicable duties and taxes
are the sole responsibility of the recipient and may be billed
by the carrier at the destination point. |
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